Service Scope
Pre-sale
Provide necessary technical consultation and relevant materials based on customer usage requirements to ensure the consistency and applicability of the products and other supporting products ordered by customers with the customer's requirements.
In Sales Service
Strictly follow national standards and technical agreements to ensure quality, quantity, and delivery on time, dispatch technical personnel to track the entire on-site installation process, and promptly solve any problems that arise during the installation process.
After-sale Service
We provide "lifelong service" for every product sold by the company, with dedicated personnel responsible for regularly collecting operational feedback and tracking and recording the operation of the product.
Service Commitment
24/7 service response
7 * 24-hour company service hotline and regional manager service hotline.
Efficient on-site defect elimination
Respond within 2 hours after receiving the customer's notification, provide a response within 8 hours, and arrive at the site within 24 hours (including this number) to assist the customer in restoring the line to normal as soon as possible.
Provide technical support throughout the entire process
Assign technical personnel to provide technical guidance on the installation and on-site testing of contract equipment.
Service Guarantee
Service Guarantee
To ensure product delivery, after-sales and emergency service control, the company has established corresponding after-sales and emergency service teams, formulated after-sales and emergency service plans and measures, and provided customers with high-quality technical support and service guarantees.
Quality System Assurance
Strictly implement relevant national, industry, and enterprise standards in production and manufacturing, and control the quality of raw materials, semi-finished products, and finished products throughout the entire process, providing consistent and high-quality products to meet customer needs.
Service Platform Guarantee
7 * 24-hour company service hotline, responding to on-site service and technical needs 24/7, comprehensively recording customer feedback, quickly handling questions, and continuously improving service quality.
Service Network
We are based in Dongguan and radiate to over 60 countries and regions around the world.
We have offices in various provincial capitals, municipalities directly under the central government, and overseas regions throughout the country.
CYG Insulator adheres to the quality policy of "technological innovation,
casting high-quality products; quality first, customer first",
sincerely serves and seeks common development!
